Privacy & Policy

Topstitch Privacy Policy

At Topstitch, we respect the privacy of individuals regarding personal data and are dedicated to safeguarding the privacy of our users, customers, and subscribers (collectively, “Users”). We strive to provide a secure and protected user experience. This Privacy Policy is formulated in compliance with the Personal Data Protection Act 2010 (“Act”), outlining how your information (“Personal Data”) is collected, used, and your rights regarding your Personal Data. For clarity, references to “we,” “our,” or “us” within this Privacy Policy shall include Topstitch and its associated entities.

Information Collected by Topstitch

Our website servers do not automatically recognize specific details about individual users. We do not automatically log email addresses unless explicitly provided by the User. Information about Users is collected during registration for specific parts of our site, through participation in activities (e.g., contests, surveys, polls), and through cookies. When you access our website, our server may automatically gather information such as your internet protocol (“IP”) address to assist in diagnosing server issues and to enhance website performance. Information collected during registration, surveys, or similar methods is used to improve site content or for marketing purposes. This data is not shared with third parties for commercial purposes unless explicitly stated.

Purpose of Personal Data Collection

The Personal Data you voluntarily provide on our website or other relevant channels may be processed and/or disclosed to third-party service providers (“Vendors”) for the following purposes (“Purposes”):

• Managing, verifying, and completing transactions with you.
• Managing and verifying membership in our customer loyalty program (if applicable).
• Directly marketing our products and/or services to you.
• Analyzing sales and understanding your needs and preferences.
• Enhancing, developing, and marketing products and services to better serve your needs.
• Facilitating your participation in promotions and contests.
• Processing product exchanges or returns.
• Improving the quality of our services.
• Responding to your inquiries or complaints.
• Sending updates on products, news, events, rewards, promotions, and special privileges offered by Topstitch and/or its partners.
• Processing your payment transactions.
• Performing credit control services and/or debt collection as necessary.
• Complying with legal, statutory, or regulatory obligations imposed on us by relevant authorities.

The specific Personal Data collected may vary depending on the purpose but typically includes your name, address, phone number(s), email address, gender, date of birth, and identification information (e.g., ID card or passport number).

Use and Disclosure

Topstitch may disclose your Personal Data to its affiliates and/or Vendors to achieve the purposes outlined above. We take reasonable measures to ensure that Vendors provide a comparable level of protection for your Personal Data. Non-personally identifiable aggregated data may be shared and used to improve our website, products, and services.

Impact of Non-Provision of Personal Data

Please note that if you do not provide sufficient Personal Data, or the information provided is unsatisfactory, we may be unable to process your request or complete transactions. This may affect your ability to access certain information on our website or prevent you from using or purchasing products and services offered by Topstitch.

Storage and Retention of Personal Data

Your Personal Data will be stored in either hard copy at our offices or electronically on servers located within Malaysia. In some instances, your Personal Data may need to be transferred to third-party service providers outside Malaysia. By continuing to use Topstitch’s websites, products, or services, you consent to this transfer. We retain Personal Data for as long as necessary to fulfill the stated purposes or as required by law. Unfortunately, we do not offer online facilities for the deletion of your Personal Data.

Handling of Emails and ‘Contact Us’ Messages

We may retain the content of any email or “Contact Us” message received. Any Personal Data included in these messages will be used or disclosed following this Privacy Policy. The content may be monitored by our employees or service providers for auditing, compliance, or maintenance purposes.

Automatic Collection of Non-Personally Identifiable Data

When you access our websites or use any of Topstitch’s services, we may automatically collect non-personally identifiable data such as your browser type, IP address, and usage statistics. This information is used to enhance the design and functionality of our websites and improve our services.

Online Tracking and Advertising

Topstitch and authorized third parties may use cookies, web beacons, and similar tracking technologies to enhance website administration and navigation. These technologies also help us customize your online experience, analyze user behavior, and deliver relevant advertisements. You may disable cookies through your browser settings; however, this may limit your experience on our website.

Public Forums

Our website may provide public forums for users to share information or post feedback. Please be aware that any information you disclose in these public areas becomes accessible to the public, and we urge you to exercise caution.

Confidentiality

Your Personal Data will be kept confidential by Topstitch per this Privacy Policy and the relevant laws. While we strive to secure your data, data transmission over the internet may not always be completely secure. We advise users to maintain the confidentiality of their account login credentials and regularly update their passwords.

Links to Other Sites

Topstitch’s website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please be cautious when providing personal information on third-party websites.

Right to Access and Correct Personal Data

Under the Act, you have the right to request access to your Personal Data and to correct any inaccuracies. If you wish to access, amend, or request the deletion of your Personal Data or withdraw your consent for future marketing communications, please contact us.

Changes to Privacy Policy

Topstitch reserves the right to modify this Privacy Policy at any time. Any changes will be updated on our website, and we encourage users to check back periodically for updates. In case of any discrepancies between language versions of this policy, the English version will prevail.